Questions That I Want Answered, Comcast vs. FIOS
Marty August 13th, 2009
Comcast has been airing commercials referring folks to a website that answers questions about their service versus FIOS. I want a few questions answered.
- Who has the best service record? A related question, whose customers are the happiest?
- Do you compress the TV image any more than what you get from the distribution? If you do, why do you do that?
- Can you get cable cards? How difficult/easy is it to get one (or more)? How much does it cost?
- Are there caps on Internet access? What are they? What happens when someone exceeds this cap?
- Why did it take so long for Comcast to update their buggy DNS servers?
- When will Comcast match the Internet speed, both download and upload, of FIOS? In my area that’s 10 Mbits up and down.
- Why was a telephone support person so poorly trained that she insisted that Comcast didn’t issue IP addresses?
- What’s the uptime for mail servers?
- What’s the uptime for proxy servers?
- What is your process for blocking someones access to the network, or email? A friend had her access blocked due to a complaint from someone about sending SPAM (at least that’s what the Comcast security guy told her). She wasn’t informed that this had happened and had to spend a long time on the phone before she finally got connected to someone who could answer her question.
That’s just a few questions that I have.
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