A Reason to Stick with Comcast, Problems with Verizon FIOS
Marty August 9th, 2009
A friend just moved from Comcast to Verizon. The building she is living in installed FIOS cabling and Verizon offered a good deal for folks to join. She already had Verizon phone and cell, and the promise of really high speed internet (both upload and download) for less money seemed to make sense.
Initially she was happy, 10 mega-bits down and up, verified at various speed testing sites, good TV reception and variety (not that important, she doesn’t watch that much TV), and good phone connections. Then her internet connection got flakey, requiring rebooting her system to get connected again. Testing the speeds revealed the download speed was still great, but the upload spead was dramatically reduced.
We will see what Verizon does, or does not do. Of course no company can be expected to be perfect. The results of this will tell the real story.
You can tell your friend, I am here to help if he/she is ready to switch back to Comcast. I work for Comcast and I will be happy to help.
Regards,
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com